26:43Diplomatic English — How to Say Hard Truths Without the Damage (B1–B2)
2.8K views · 4d ago · 26:43
Guest: Diplomatic English
Sometimes the honest answer and the safe answer are two different sentences — and a lot of smart professionals get into trouble not because they lie, but because they're too honest, too bluntly, at the wrong moment. This is Diplomatic English: how to take a true thing that might hurt and deliver it in a way that's safe for the business and safe for you. How to be honest without being harsh.
Topics: Honest is not harsh (the mindset) · The formula: Soften, State, Steer · Scene: breaking bad news to a demanding client · Breakdown: the client conversation · The prickly-to-polite swap bank (10 translations) · Scene: responding to the boss's bad idea













