59:02How Tactical Empathy Will Change Your Life- Justus Parmar & Chris Voss
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Justice Palmer, founder of Fortuna Investments, explains to former FBI hostage negotiator Chris Voss how the Black Swan Method changed the way he negotiates. He used to focus mainly on his own goals. Now he starts by understanding what the other side wants. Tactical empathy, a core skill taught by The Black Swan Group, helped him build trust, protect long-term business relationships, and communicate better at home.